FAQ

Orders and Deliveries

How do I receive my order?

STANDARD COURIER (R70):

Cape Town area (within 45km of CBD): 3 – 5 working days

Regional areas (within 45km of a CBD): 3 – 5 working days

Regional areas (outside of 45km from a CBD):  3 – 5 working days

 

EXPRESS COURIER (R100):

Cape Town area (within 45km of CBD): 2 – 3 working days

Regional areas (within 45km of a CBD): 2 – 3 working days

Outlying areas (outside of 45km from a CBD): 2 – 3 working days

Can I collect my order?

Unfortunately, we do not offer collection as a shipping option. We will send you your polaroid prints and frames super quickly though.

Payment Options

What are the payment options?

PayFast:

PayFast is a payments processing service. They enable easy, secure and instant transfer of money from online payments.

EFT:

If you opt for EFT payment, an invoice will be sent to you. Kindly send us proof of payment so we can process your order asap and without delays.

Direct Bank Deposit:

Timeframes Printing

Bank: FNB

Account number: 62697825085

Branch code: 250655

Payment confirmation: hello@timeframes.co.za

 

General

Where are you based?

We are based in the Southern Suburbs of Cape Town.

What are your business hours?

Monday to Friday from 09:00 am – 17:00 pm

RETURNS POLICY

We want you to be happy with your purchase because we care. If you are not completely satisfied, you can return the product to us and we’ll either exchange or replace it, or credit your account. Contact us.

Please Note: Images will be printed as placed and cropped, by you, in the print-designer. What you see will be what you get and we cannot exchange or refund unfortunately.